Elite Plumbing & Gas

Hi Mike! Thanks so much for taking the time to share this — we're really glad we could be there for you in an emergency situation. A burst pipe at 9pm is stressful enough without having to wait hours for help. Our team takes pride in being available when it matters most, so it's great to hear everything went smoothly. We'll always do our best to leave your home exactly as we found it (or better 😄). We appreciate your trust — don't hesitate to call us any time!

Hi Sarah! That's wonderful to hear — cold showers are never fun, so we always do our best to get hot water issues sorted as quickly as possible. We believe in transparent pricing upfront because no one likes bill shock at the end of a job. Really appreciate you choosing Elite Plumbing & Gas and for leaving such a lovely review. See you next time! 🙌

Hi David, thank you for your honest feedback — we genuinely appreciate it. You're absolutely right that communication around timing should have been better on our end, and we're sorry for the inconvenience that caused. On your job, our team encountered some additional complexity once the walls were opened up, which extended the time needed to ensure the fix was done safely and to code. That said, a quick call or text to keep you updated is the standard we hold ourselves to, and we fell short of that. As a thank you for your patience, we'd like to offer you 10% off your next service call. Please mention this reply when you book. We hope to earn back a 5-star experience next time! — The Elite Plumbing Team

Jenny, you are too kind! 🙏 We really appreciate your loyalty — it means the world to us that you keep coming back and trust us with your home. Three jobs in and counting... that's the kind of relationship we love building with our customers. We'll keep delivering the same reliable, honest service every time. See you on the next one!

Hi Tom! Love hearing that — a stubborn blocked drain is no match for the right equipment and know-how 💪. We're glad we could sort it out quickly for you. Thanks so much for giving us a shot after the previous experiences, and for the recommendation. Means a lot to the whole team!

Hi Anh, this genuinely made our day — thank you! We always aim to explain the work clearly so there are no surprises, and keeping your home clean is something we take seriously (drop sheets come standard with every job!). "Tradies you can trust" is exactly what we're going for, so hearing that from you is the best feedback we could get. Really appreciate you taking the time to write such a thoughtful review. 🙏